AI ENGAGEMENT - Powered by Firstpoint AI
Multilingual Virtual Associate Who Conversationally Engages With Customers Across Multiple Channels
Outbound AI
Outbound calls and text messages that can provide offers, reminders, or general information. Interctive outbound campaigns are designed to drive trips through increased frequency capturing the modern consumer's attention.
Inbound AI
An interactive call tree that streamlines the customer experience. Reducing wait times, internal call volumes, and call abandonment. Can also be set up as a return call for the outbound AI for specific campaigns.
Chat AI
Interactive AI Chatbot anchored to company website. Streamline communication and customer navigation to provide a more user-friendly digital experience.
AI Integration
Specific integration into company systems like CRMs, Appointment Calendars, and Operational software is available to improve the customer experience and
streamline employee efficiency.
DIGITAL ENGAGEMENT
Connecting Customer Engagement Across Multiple Digital Touchpoints
Digital Strategy
A strong digital strategy aligns technology, your database, and thoughtful content to create meaningful player interactions. By leveraging analytics and innovative tactics, we ensure every digital touchpoint drives engagement and growth.
Digital Placement
Strategic digital placement ensures your brand reaches the right audience at the right time across multiple platforms. Through targeted ads, programmatic buying, and optimized media channels, we maximize visibility and impact.
Social Media
An effective social media strategy builds authentic connections by delivering the right message to the right audience. Through data-driven content creation and engagement tactics, we help brands foster loyalty and drive results.
STRATEGIC SUPPORT
Building And Managing Engagement Strategy From The Ground Up For A Cohesive Customer Experience
Marketing Engagement
Building out messaging and engagement strategies designed with technology utilization for maximum effectiveness.
Customer Development
Integrated strategies to improve and expand player development efforts.
Digital and Technology Implementation
Support for planning and implementing advanced sales and marketing technologies in support of engagement efforts.
OUTSOURCED CALL CENTER
Player-Focused Call Center
Technology forward outsourced call center infrastructure staffed with trained agents available to integrate into existing operations for overflow calls or act as a primary live call center.
- Inbound Calls
- General Information
- Hotel Reservations
- Event Booking
- Outbound Calls
- Event Confirmation
- Telemarketing